max

Support

If you're experiencing issues or need help using Max, please contact us using the information below. We aim to provide timely and effective support for all users.

Contact Information

When contacting support, please include:

  • Device model
  • iOS version
  • App version (if known)
  • A clear description of the issue
  • Screenshots, if applicable

Support Availability

Support is available via email. We typically respond within 24–48 hours, excluding weekends and holidays.

Scope of Support

  • Account access or login issues
  • App crashes, bugs, or performance problems
  • Subscription and billing inquiries
  • Questions about features or app functionality
  • General feedback and feature requests

Subscriptions & Billing

Max uses recurring subscriptions processed by Stripe. On supported devices, checkout may include Apple Pay or Google Pay, as well as standard card payment methods.

Subscription billing terms:

  • Your subscription renews automatically until canceled.
  • The renewal term is: weekly.
  • Each billing period includes access to the Max app for your selected plan:
    • Chadlite (Basic) — up to 2 active maxxes, community forums, one face scan at signup (Basic does not include additional scans), basic course library.
    • Chad (Premium) — up to 3 active maxxes, exclusive forums, daily face scans, full course library, and other Premium features shown in the app at purchase.
  • You will be charged in USD: $3.99 per week for Chadlite (Basic) or $5.99 per week for Chad (Premium), plus applicable taxes where required.
  • You can cancel at any time by: opening the Max app, going to Profile → Manage subscription (or your subscription management screen), and following the prompts to cancel. You may also manage or cancel through links in Stripe receipts or the Stripe customer portal when available. Cancellation stops future renewals; timing of access until the end of the paid period follows Stripe and your plan settings.

Subscription status is synced with our backend through secure billing events and webhooks.

When contacting us about billing, please include:

  • The email associated with your account
  • The date of the charge
  • The amount charged
  • A brief description of the issue

Troubleshooting

  • Restart the app
  • Update to the latest version of iOS
  • Update the app to the latest version from the App Store
  • Reinstall the app

Privacy & Data Usage

Max may process user-provided data, including images and account information, to deliver core app functionality. We are committed to handling user data responsibly.

For more information, please review our Privacy Policy and Terms of Service.

FAQ

1. The app is not working as expected. What should I do?

Make sure your app and iOS are up to date. Restart the app or reinstall it if needed.

2. I have a billing or subscription issue.

Contact support with your account email, charge date, amount, and issue details so we can investigate.

3. How long does support take?

We typically respond within 24–48 hours.

4. How is my data used?

Your data is used to provide and improve app functionality. Please review our Privacy Policy for more details.

Additional Inquiries

For non-support inquiries, including partnerships or business questions, contact:

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